Frequently asked questions

What exactly do I get in a package?

Crates, dollies (1 dolly per 10 crates), and moving labels — plus delivery and pickup in the service area. Packages run 10 to 100 crates, $139–$399 for the first week.

How does the weekly rental work?

Rentals run in 7-day blocks. You pay the first-week price at booking; each extra week bills at the flat extra-week rate printed on your package. Need more time? Just contact us before your pickup date — extensions are welcome.

Can I add more crates or dollies mid-rental?

Yes. Large crates are $4 for the first week ($1 each extra week); dollies are $15 for the first week ($5 each extra week). Call or text (888) 615-2699 and we'll add them to your order.

What are the crates like?

Sturdy reusable plastic crates with lids that close and stack. No assembly, no tape, no box cutters — pack straight into them.

Where do you deliver?

The Greater Houston area — 318 ZIPs within 75 miles of our warehouse, with the first 15 miles of each trip included free. See the full list on our service areas page.

How fast is delivery?

Typically within 24 hours of payment, seven days a week. We'll confirm your delivery window by text.

Do you come inside to drop off or pick up?

No — delivery and pickup are doorstep only: front door, porch, garage, or storage facility. Our team does not enter homes, apartment buildings, or businesses. Just leave the empties at your door on pickup day.

What happens if a crate is lost or damaged?

Replacement is $39.95 per crate and $99.95 per dolly. Normal wear is on us; lost, stolen, or destroyed items are billed at those rates.

Are packing supplies rented too?

No. Crates and dollies are rented; packing supplies (labels, bubble wrap, packing paper, wardrobe boxes) are sold outright and yours to keep.

Is there a deposit?

No deposit. Every booking is paid in full at booking — that's what reserves your crates and locks your delivery date.

What's the cancellation policy?

Cancel 7+ days before delivery for a full refund minus the payment processor's non-refundable fee. 72 hours to 7 days: 50% refund. Under 72 hours: no refund, but you get one free reschedule within 60 days. After delivery, no refunds. Packing supplies are refundable only on cancellations made 7+ days out.

What if I finish early — do I get a refund for unused days?

No — once your crates are delivered, there are no refunds for unused days. If your plans change, just schedule your pickup for the earlier date.